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Vendor Help Desk


To enhance vendor satisfaction level, a pro-active help desk is set up as a single window to resolve post supply issues, like assisting in timely payment to vendors and providing status of their bills.

Scope of Work

  • Receiving & recording Purchase Orders, CAPEX, OPEX on daily basis.
  • Receiving & recording Bills submitted by vendors.
  • Forwarding bills to users after allotting control number.
  • Query resolution with vendor & resubmission of bill to the user.
  • Approved bill forwarded to Finance for payment.
  • Query resolution of Finance through user.
  • Dispatch of Cheques to vendors.
  • Updating status to vendor on dispatch of cheque.

For Vendor
  • Bills in System.
  • Daily Status of Bills in circulation with Company.
  • Replying to their queries & tracking of Bills during Processing.

For Commercial Department

  • Department-wise Ageing of Bills in Hand.
  • New Bills Received during day.
  • PO Issued till date.
  • PO Pending for Execution.
  • PO Under-Execution.
  • Vendor Wise POs Status.

For Finance & Accounts Department

  • Helping Accounts Department for Monthly Provisioning of Unpaid Bills.
  • Reconciliation of accounts & issuing C forms.
  • Bills with Accounts / Finance for payment.